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The Empty Mile: Why Consistency Trumps Occasional Effort

I've observed a common pattern among people who aren't achieving their goals.

David Meltzer By David Meltzer

Reframing Loss: Why I No Longer Believe in Regret

I once watched nearly a million dollars vanish during a flight to

David Meltzer By David Meltzer

Starting with the End in Mind: A Strategic Approach to Business Growth

The most successful businesses don't just react to customer needs—they anticipate them.

Shep Hyken By Shep Hyken

Why Text Messaging Is Your Secret Customer Loyalty Weapon

When was the last time you changed your mobile number? For most

Shep Hyken By Shep Hyken

The Power of Starting Small: Why Lowering the Bar Works

When it comes to starting something new, we often set ourselves up

David Meltzer By David Meltzer

The Simple Sales Strategy That Changed My Career

Over the past 35 years, I've completely transformed my approach to sales.

David Meltzer By David Meltzer

When the Determined Few Triumph Over the Complacent Many

History has a way of teaching us powerful lessons about determination and

Gary Frey By Gary Frey

Rebuilding Trust After Customer Disappointment

When customers lose trust in your business, you're facing one of the

Shep Hyken By Shep Hyken

Advocacy: The Lifeblood of Successful Organizations

Advocacy is one of my favorite business concepts. When customers move beyond

Shep Hyken By Shep Hyken