Choosing Conversations Over Confrontations: Our Civil Discourse Crisis

Gary Frey
choosing conversations over confrontations civil discourse
choosing conversations over confrontations civil discourse

Every morning, I force myself into a cold plunge despite the discomfort. It’s become my time for reflection, and today I’m struck by a question that seems particularly relevant in our current climate: Are we choosing conversations or confrontations in our daily interactions?

The answer requires an honest self-assessment. When we encounter someone with different views, do we genuinely seek to understand them, or do we default to confrontation? Too often, I see people hiding behind keyboards to flame others, speaking negatively behind backs, or immediately dismissing those with different perspectives.

The Courage of Conversation

I believe it takes minimal courage to have a confrontation. True bravery lies in engaging in conversation with someone who completely disagrees with you while maintaining civil discourse. This type of exchange has become increasingly rare in our society, and the deficit is alarming.

Leadership sets the tone for this behavior. When we see government officials screaming at each other and using nasty language, it normalizes this conduct. Is it theatrics or genuinely cold-hearted? Either way, it resembles the behavior of petulant children having temper tantrums in public—embarrassing and unbecoming of adults in positions of responsibility.

At our best, we are but a breath.

This perspective should humble us. None of us has enough time on this earth to waste it on pointless hostility rather than meaningful exchange.

The Path to Better Discourse

Improving our communication requires:

  • Courage to engage with opposing viewpoints
  • Maturity to listen before responding
  • Willingness to consider that we might be wrong
  • Respect for the humanity in others, regardless of disagreement

These qualities aren’t innate—they must be cultivated through practice and intention. When we disagree with someone, our first instinct might be defensive or dismissive, but we can train ourselves to respond differently.

The Anonymous Aggression Problem

Social media has created new avenues for confrontation without accountability. The anonymous nature of online interactions has made it too easy to dehumanize others and forget the impact of our words. Whether it’s behind a keyboard or in the streets, hostile confrontations damage our social fabric.

I’ve caught myself falling into this trap at times—reading a comment that irritates me and firing back without consideration. But what does this accomplish? Has anyone ever changed their mind because someone insulted them online?

Civil discourse requires seeing the person behind the opinion. It means acknowledging that good people can hold different views and that understanding those differences enriches rather than threatens us.

Starting With Ourselves

The change begins with individual choices. Before responding to something that triggers disagreement, I try to ask myself:

  • Am I seeking to understand or to win?
  • Would I say this to someone’s face?
  • What might I learn if I listen first?
  • How can I express my view while respecting theirs?

These questions help shift from confrontation mode to conversation mode. They remind me that the goal isn’t victory but understanding.

As the weather grows colder here in Charlotte, I’m reminded that seasons change—and so can our approaches to disagreement. We can choose the warmth of respectful conversation over the chill of hostile confrontation. Our communities, workplaces, and democracy would be better for it.

The choice is ours every day: conversation or confrontation? I’m working to choose the former, even when—especially when—it’s difficult. I hope you’ll join me.

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Besides being a speaker and author, Gary is a connector, “MacGyver,” and confidant for CEOs, as well as the co-host of the Anything But Typical® podcast. He completed his first business turnaround at age 28 and has been president of four successful companies, including Bizjournals.com. He is an owner and spearheads business growth coaching and business development for a prominent regional CPA firm in the Southeast.