Latest Experts News
The Power of Being a Great Loser
I'm probably the greatest loser you'll ever meet. This isn't false modesty…
The Secret to Consistent Customer Service Excellence
Have you ever wondered what the most common question customers ask employees…
The Power of First-Time Energy in Customer Service
Have you ever wondered what the most common question customers ask employees…
Five Words That Will Transform Your Customer Experience
In my decades of working with companies on customer service, I've discovered…
The Power of Being a Great Loser: Why I Embrace Failure
I'm probably the greatest loser you'll ever meet. When people hear this,…
Building Success Through Shared Vision and Team Culture
When I started my podcast at just 25 years old, I had…
The Power of Self-Reflection When Others Wrong You
When someone wrongs me, my first instinct isn't anger or retaliation. Instead,…
Every Customer Deserves Your First-Time Energy
What's the most common question customers ask employees during face-to-face interactions? If…
Turning Customer Experience Failures Into Opportunities for Excellence
We've all experienced service failures—those moments when something goes wrong during what…