Latest Experts News
Why Chatbots Can Be Both Amazing and Awful
Chatbots are becoming increasingly prevalent in customer service, and for good reason.…
Our Egos Are Blocking Our True Potential
I've spent decades working with high-performing individuals, and I've noticed a pattern…
Why Buying a Ferrari Was My Worst Financial Decision
I bought a Ferrari. There, I said it. And I convinced myself…
Money Doesn’t Equal Success: My $100 Million Lesson
When I entered law school, I had one goal in mind: to…
Trust in Remote Leadership Requires More Than Just Productivity
In today's remote work environment, building trust between leaders and team members…
Why Your IVR System Might Be Driving Customers Away
Have you ever found yourself screaming "agent" or "representative" into your phone…
The Dividing Line Between Diligence and Striving
Standing in freezing cold water while the air outside is hot and…
Political Neutrality: The Secret to Success in Any Administration
In the polarized political climate, it seems everyone has strong feelings about…
The Curse of the Founder: A Clever Way to Wish Ill Success
I've discovered a unique way to "curse" people I don't particularly care…