Latest Experts News
The Power of STORY: Creating Super Fans Through Meaningful Connection
I've always believed that creating loyal customers goes beyond providing good service—it's…
Rediscovering America’s First Declaration of Independence
Have you ever had someone bring world-changing history to life for you?…
The Mathematical Equation of Faith: How to Transform Possibilities into Probabilities
I've discovered a mathematical equation that has transformed my life - I…
The Power of Empty Space in Your Calendar
I've discovered a crucial mistake many people make in their daily planning:…
Two Essential Questions Before Implementing AI in Customer Service
Artificial Intelligence is everywhere these days, and I'm constantly asked whether organizations…
Why World Class Beats Best in Class for Customer Experience
The way we think about customer service and experience needs a major…
Why Customers Keep Coming Back: The Secret Ingredients
What makes customers return to businesses they love? This question has fascinated…
Finding True Happiness: The Pursuit of Potential Over Possessions
I've experienced the hollow promise of material wealth firsthand. When I reached…
The Myth of Cramming: Why Consistent Effort Beats Last-Minute Heroics
I hear it all the time from frustrated students: "I studied sixteen…