Latest Experts News
Rebuilding Trust After Customer Disappointment
When customers lose trust in your business, you're facing one of the…
Advocacy: The Lifeblood of Successful Organizations
Advocacy is one of my favorite business concepts. When customers move beyond…
The Forgotten Cost of Freedom: Reflecting on July 4th
As Independence Day approaches, I find myself reflecting on what this holiday…
The Simple Truth About Fear That Changed My Life
Like many of you, I've spent countless hours in therapy working through…
The Power of Being a Great Loser
I'm probably the greatest loser you'll ever meet. This isn't false modesty…
The Secret to Consistent Customer Service Excellence
Have you ever wondered what the most common question customers ask employees…
The Power of First-Time Energy in Customer Service
Have you ever wondered what the most common question customers ask employees…
Five Words That Will Transform Your Customer Experience
In my decades of working with companies on customer service, I've discovered…
The Power of Being a Great Loser: Why I Embrace Failure
I'm probably the greatest loser you'll ever meet. When people hear this,…