Latest Experts News
Customer Service Is Not a Cost Center—It’s a Profit Engine
I've seen too many companies treat their customer care teams as expenses…
AI Is Transforming Customer Service, But Human Connection Still Matters
The customer service landscape is changing dramatically, and I'm watching it happen…
When Private Compromises Become Public Spectacles
Last week, a CEO and his chief people officer were caught in…
Why Virtual Assistants Are The Secret Weapon For Medical Practices
The pandemic forced medical providers to rapidly adopt remote care solutions, creating…
Innovation Isn’t Just About Technology—It’s About Making Things Better
When most people hear the word "innovation," they immediately think of artificial…
The Unexpected Call That Made My Day
Have you ever received an unexpected call that completely brightened your day?…
The Zero Effect: Why Consistency Trumps Perfection
Have you ever been frustrated by a lack of results despite your…
Why Sleep Is Your Secret Weapon for Peak Performance
I've noticed something absurd about how we approach sleep in our society.…
Legendary Customer Service Stories Define Your Company’s Legacy
Earlier this year, I wrote a Forbes article celebrating the 50th anniversary…