Bank of America plans to open more than 150 new branches by 2027. The expansion is part of the bank’s strategy to increase its physical presence and reach more customers across the United States. The bank aims to enhance customer experience by providing more locations where consumers can access a full range of financial services.
The plan also includes modernizing existing branches with upgraded technology and improved layouts to facilitate easier and more efficient service. The announcement shows Bank of America’s commitment to expanding its footprint despite the increasing trend towards digital banking. While digital banking continues to grow, the bank recognizes the importance of physical branches in offering personalized services and financial advice.
The new branches are expected to generate jobs and contribute to local economies in the regions where they will be established. The bank has not yet disclosed specific locations for the new branches. Bank of America has announced its plan to open 150 new branches by 2027, with New York and Idaho leading the expansion.
The bank is committed to enhancing its physical presence to meet customer needs. This initiative represents a $5 billion investment, aimed at providing a blend of digital and face-to-face services. Holly O’Neill, president of Consumer and Preferred Banking, said, “We want to be where the client wants us, whether digital or face-to-face.
Creating spaces for personal financial advice without the rush or screens in between is essential.”
In New York City, Manhattan will see a new branch designed to foster a relaxed and consultative environment, inspired by Bryant Park.
bank expands branches, boosts presence
Unique decor by a local artist will reflect the dynamic nature of both the city and the financial world.
Idaho, specifically Boise, is also a key area in this expansion. Bank of America will open four financial centers in this region, starting with the first branch in Nampa on June 9. Will Smayda, director of financial centers, expressed excitement about the expansion, highlighting job creation and the establishment of strong community relationships.
Since 2014, Bank of America has consistently expanded its network of financial centers, entering 11 new markets and opening 471 branches in existing ones since 2016. Last year, over 3,000 offices were renovated, with another 500 scheduled for the next two years. Many branches now feature artworks by artists with disabilities or those experiencing homelessness, thanks to a partnership with ArtLifting.
In 2025, Bank of America introduced an American Sign Language (ASL) interpretation service in all its branches. Customers can connect to a video interpreter via a QR code, ensuring accessible financial services for the hearing-impaired community. While Bank of America continues to enhance its physical presence, it has not neglected its digital services.
The bank currently provides digital access to nearly 250 million people across more than 200 markets, reaching approximately 82% of the U.S. population. Last year, it facilitated over 10 million appointments with specialists. Bank of America emphasizes that face-to-face interactions remain crucial in the digital age, offering clients the best of both worlds.